Access Was Not Delivered
A request may be considered if a paid order was successfully completed but the purchased service was not delivered and support was unable to resolve the issue.
Customer Policy
Refund Policy
This Refund Policy explains how refund requests relating to KING IPTV subscriptions may be reviewed and what information customers should provide when requesting assistance.
Request Review
Requests assessed individually
Contact Support
Start with your order details
Fair Process
Subject to applicable rights
Refund Policy Overview
KING IPTV provides digitally delivered subscription services. Because access to a digital service may begin shortly after an order is processed, refund requests can depend on the circumstances of the individual order and the reason for the request.
If you experience a problem, we encourage you to contact our support team first. In many cases, a technical or setup-related issue may be investigated before a refund decision is required.
Nothing in this policy is intended to remove or limit any mandatory consumer rights that apply to you under applicable law.
When a Refund May Be Considered
Refund requests may be reviewed when there is a reasonable issue with an order or the delivery of the purchased service.
Duplicate Payment
If the same order appears to have been charged more than once, contact support so the payment records can be reviewed.
Incorrect Order
If you believe the wrong subscription was activated or there is a clear order-processing error, contact us as soon as possible.
Unresolved Service Issue
A refund request may be reviewed when a significant service-related issue cannot reasonably be resolved after support has had an opportunity to investigate it.
Technical and Service Issues
Streaming performance can be affected by factors outside the direct control of KING IPTV. These can include the customer's internet connection, local network, device, application, configuration or other third-party services.
If you experience a technical problem, please contact support with enough information for the issue to be investigated. We may ask you to complete reasonable troubleshooting steps before a refund request is reviewed.
- Describe the problem you are experiencing.
- Tell us which compatible device or application you are using.
- Provide the email address associated with your order.
- Include relevant error information where available.
Requests That May Not Qualify
Subject to applicable consumer rights, a refund may not normally be appropriate when the purchased service was delivered and the issue is unrelated to a failure of the service itself.
- Changing your mind after digital access has already been provided or used.
- Purchasing a subscription without first checking whether your intended setup is compatible.
- Problems caused solely by an unsupported device, application or configuration.
- Problems caused by the customer's internet connection, local network or internet provider.
- Failure to follow reasonable setup or troubleshooting instructions provided by support.
- Requests based on preferences that were not promised as part of the purchased service.
These examples do not override rights that may be provided by applicable consumer law. Each request may be reviewed according to its circumstances.
How to Request a Refund
To help us locate your order and understand the reason for your request, please contact support and provide the relevant order information.
1
Contact Support
Send your request through our official contact channel using the details associated with your order.
2
Provide Your Order Details
Include the email used for the order and enough information for us to identify the transaction.
3
Explain the Issue
Briefly explain why you are requesting a refund and describe any problem you experienced.
4
Request Review
Support can review the available order information, service history and circumstances of your request.
Approved Refunds and Processing
If a refund is approved, it will normally be returned using an appropriate payment method based on the original transaction and the capabilities of the relevant payment provider.
The time required for an approved refund to appear can vary depending on the payment provider, financial institution, transaction method and other processing factors outside our direct control.
An approved refund and the time it takes for the funds to appear are separate steps. Banks and payment providers may require additional processing time after a refund is issued.
Third-Party Payment Providers
Some payments may be processed through independent third-party payment providers. Their processing rules, technical systems and timelines may affect how an approved refund is returned.
Where a payment provider has its own dispute or refund procedures, those procedures may also apply to transactions processed through that provider.
Consumer Rights
Consumer-protection rules can vary depending on the customer's location, the type of transaction and how a digital service was supplied.
Nothing in this Refund Policy is intended to exclude, restrict or replace a statutory right that cannot lawfully be excluded under applicable consumer-protection law.
Chargebacks and Payment Disputes
If you believe there is a problem with a payment or order, contacting us first may allow the issue to be reviewed and resolved more quickly.
If a payment dispute is opened through a bank or payment provider, we may provide relevant transaction, communication and service-delivery information to that provider where appropriate and permitted.
Changes to This Refund Policy
KING IPTV may update this Refund Policy when our services, payment processes or applicable requirements change.
The version available on this page represents the current Refund Policy published through kingiptv.com.
Request Refund Assistance
If you have a payment or service issue and believe a refund should be reviewed, contact KING IPTV using the information below.